Streamline your IT operations with GLPI, a powerful tool for IT helpdesk and asset inventory management.
IT Asset Management
- Auto-Discovery & Inventory: Track hardware, software, network, and consumables.
- Detailed Asset Records: Manage specs, history, contracts, and financials.
- Software License Compliance: Monitor and optimize software usage.
- CMDB: Visualize IT infrastructure and dependencies.
- Lifecycle Management: Track assets from purchase to disposal.
- Reporting & Dashboards: Gain insights into your IT assets.
Helpdesk
- Efficient Ticket Management: Track, assign, and resolve IT issues.
- Self-Service Portal: User ticket submission and knowledge base access.
- Knowledge Base: Share solutions and FAQs.
- Automated Ticket Routing: Intelligent assignment based on rules.
- SLA Management: Ensure timely issue resolution.
- Reporting & Statistics: Analyze helpdesk performance.
Key Capabilities
- Multi-entity Support: Manage multiple organizations.
- Customizable & Extensible: Adapt with plugins.
- Secure Access Control: Manage user roles and permissions.
- Integration Ready: Connect with other IT systems.